Operations Manager

We are a fast-growing business, and we are looking for a person with experience on-boarding and supporting clients on our SaaS software. 

We are looking for someone who:

• LOVES TRAVEL (especially transformational)
• LOVES TO HELP PEOPLE
• LOVES LEARNING NEW TECHNOLOGY  

What’s the job?

• You will be part of our awesome team  developing and delivering an innovative product for the organisation of transformational group travel. 
• We believe that the best kind of travel changes people and we have built a platform for the businesses that create those kinds of experiences.
• Your day-to-day activities will focus on ensuring prospective clients know what our software can do & onboarding new clients.
• You’ll make more videos than any human can reasonably binge in one day
• You’ll write friendly documentation that makes sense to people who don’t like documentation (and so they don’t open the same ticket again)
• You’ll watch for mistakes and pro-actively reach out to clients to help them
• You’ll respond to their questions via chat and email and zoom.
• You’ll be an account manager for key client accounts in your timezone.
• Most of our team is based in Melbourne, Australia, but you don’t have to be. Work from anywhere with a flexible schedule that adapts to your life instead of the other way around.
• We value diversity of perspective and curiosity. You will work in a supportive, tight-knit, collaborative, agile team environment. We use Slack to stay in contact and focus on the customer experience we deliver online.
• Reporting to the CEO, you must be a self-starter and willing to try different approaches to hone our customer onboarding process from early stage to scalable. 
• Don’t be afraid to ask for assistance or input from other team members. Our standards are high but we only succeed together.

What we expect from our team members:

• You have outstanding communication skills and a challenger perspective that enables you to explain how our product is the solution that eliminates key pain points for our clients.
• You really want to be part of building a new way to bring travel experiences to life.
• You’re confident in suggesting new ideas and ways of working.
• You back yourself and look forward to overcoming the challenges that startups face.

Required skills/experience:

• SaaS platforms (that’s what we are)
• B2B support (we sell to businesses)
• Experience with CRM and Sales automation tools
• Strong problem solving skills 
• Patience dealing with people who don’t understand technology
• Ability to connect with people over your love of travel and teach them how to express that love using our software

Nice to have:

• Working in an Agile environment
• Travel industry expertise
• Hubspot experience

Education/Training:

A bachelor’s degree or equivalent industry experience

Prior Experience:

Min 2-3 + years of experience in customer facing role