we empower group leaders
to become travel businesses
Frequently asked questions
Not for VENTURE and ENTERPRISE premium subscriptions. There is a 2% fee for GUIDE trips since there is no up-front fee. There is a minor 0.5% fee on CREW for Credit Card payments but Direct Payments are FREE where available. These booking commission fees are on top of any credit card fees your gateway may charge.
YES! You’re welcome to sign-up for FREE as a “Prersonal Planner”. You’ll be on the GUIDE package and as long as you don’t collect online payments, no fees will be charged. All we ask is that you share with any friends that might want to use our premium subscriptions!
No, you can get started for FREE and only pay 1% YouLi booking fee on top of credit card fees when your travelers book your trip. To eliminate YouLi booking fees, you can switch to a subscription at any time.
YES! Of course, you can change to meet your needs at anytime. If you are upgrading an annual subscription, your payments to date will be credited towards your upgraded subscription.
Direct Payments are a premium feature, allowing you to provide instructions to travelers to pay by check or venmo or bank transfer. It’s a way to avoid bank fees and booking fees. Access to this feature starts at CREW. Typically the paid packages provide cost savings once your per trip revenue is over $20,000.
Currently we support: USD, AUD, NZD, JPY, DKK, EUR, GBP, CAD
Nope. We are a completely mobile optimized, online solution. Nothing to download for you or your travelers. We are always available in a Software as a Service model (SaaS).
YES! We love groups that pursue impact over profits. Get in touch to discuss how we can help you help others!
Great news! YouLi is now offering UNLIMITED trips and itineraries on ALL packages. So don’t hold back, create the best trips your clients are waiting for!
YES! Your trips will continue to be accessible, and all your itinerary information, tasks, documents and travelers are available even after you switch to GUIDE or upgrade to a premium package.
If you accept credit cards, the refund fees will be set by your gateway, see question above. YouLi does not charge a refund fee for Direct Payments.
Credit card fees are determined by the gateway selected. By default we integrate with Stripe, we also have the option to connect to Square and PayPal. Check their prices for your currency to know what fees you’ll pay. You can connect your existing Stripe, Square or PayPal account and maintain direct control over settlement options. Note that if you settle into a currency other than the one paid by the traveler (for example: they pay in USD and your bank account is in AUD), you will incur foreign exchange fees charged by the gateway. This can be expensive if you must then pay out in another currency – be sure to price your trips accordingly. YouLi booking fees are ON TOP of any credit card fees charged by your gateway.
No, that’s one of the many great things about YouLi! If you are on a premium package you can enable Direct Payments. Most of our clients prefer Direct Payments because of reduced fees and less risk of fees relating to refund requests. YouLi provides an online invoice and email confirmations so your travelers know you’ve received the payment. You can also track payments manually in case you have travelers who do not use the online booking interface. Avoid credit card and YouLi booking fees with the VENTURE package and above.
You can open a support ticket or chat with us from within the application. We typically respond within hours, and always within 1 business day. Additional support contracts are available.
Not exactly. We provide software to run your marketplace or shop online. We offer competitive prices so you benefit the most from monetizing your audience through travel experiences. In fact, we actually power some niche Marketplaces. Check out our Showcase to see what kinds of trips you can plan on YouLi and join our next Meetup to learn how our community find their travelers and get more bookings.
YES! All our premium subscriptions come with basic white-labelling (logo and color) – because you work hard to build your audience and deserve all the credit. Building, or integrating with, your website is also available. White-label domains are also available.
When you sign up to YouLi to plan your trips, you’re a Planner. As a Planner, you get access to a dashboard where you can see and update your trip details with various features based on your package. Your travelers only see what matters to them via Travel Pages that you publish. Ditch the spreadsheets and email threads and make sure your group is on track to have an amazing experience, organized by you, the Planner!
YES! You can embed your public trips (itineraries) into your website with the CREW package and above. We even offer white-label domains for an additional fee and included in our ENTERPRISE solutions.